How to Respond in a Tough Situation
Being in a car accident is the last thing anyone wants - but when it does
happen, there are ways of making sure that the legal and insurance issues
are handled with as little stress as possible.
- First of all - stay calm.
- If someone is injured, be sure to call for medical
- Make sure you call the police.
- Don't publicly make any statements where you either
accuse the other person of causing the accident or take all the blame
yourself. It could open you up to legal problems.
- Whatever you do, don't leave the scene until you've had
a chance to talk with the officer and you've gotten their name. It's
important to make sure that your side of the story goes on the record.
Afterward, it's a good idea to get a copy of the police report.
- Make sure you have a pre-printed copy of your insurance
information in the glove compartment, along with a camera you can use to
provide pictures for the insurance company. A disposable camera with a
flash for nighttime or interior shooting is usually best for this.
- In dealing with the other driver, make sure you get
their name, address, driver's license number and insurance information - and
that they get the same information from you.
- Also, make sure to get information from any witnesses
- Make sure you get pictures of any physical evidence of
what could have caused the accident.
- Write down pertinent details such as where the accident
took place, what the weather was like, etc.
- Once the information's exchanged, report the accident
to the insurance company immediately, even if it's not your
- Make sure you understand how you're covered, and don't
be afraid to ask the insurance company to explain the conditions of your
coverage and payments.
- Don't be afraid to seek legal advice - and don't sign
anything if you don't understand it.
- When you're using a body shop to get repairs to your
vehicle, be aware that the insurance company can recommend a shop, but you
are under no legal obligation to use its services. You have the legal right
to choose the shop to do your repairs.
- Also be aware that insurance companies sometimes try to
dictate what type of parts are used in a vehicle's repair. They might
insist that a shop not use Original Equipment Manufacturer (OEM) parts, as
they are more expensive.
You have a right to know what kind of parts are being used on your vehicle,
and to know if your insurance policy dictates what kind of parts can be used
in your car. If your policy lets you choose, you have the right to decide
- An insurance company also has the right to inspect your
vehicle, but it is not required to do so. In addition, they cannot require
you to visit one of their own claim centers.
- And finally: Make sure you learn from this accident,
but also let yourself move on from what happened. Everyone has an accident
once in a while - it's just something that happens.
Remember - Drive Safely!
Want more information on your rights? To make an appointment, call us at
937-429-3910 or make an appointment
What People Say About Us
I stopped in to ask a question and discovered Dye's had sold the business. I talked to the new owner, John. He was very friendly and very knowledgable about cars. He took the time to thoroughly explain things to me. I'm sorry to see Dye's go but feel very comfortable with Crafton's.
Incredibly fair prices and since I made an appointment I was in and out in the blink of an eye.
Stopped in and talked to the owner. Super nice guy! I know is family from back in the day and they are good people.
If you need some repair or maintenance give him a try....he will treat you right!
Excellent car repair run by wonderful people.
I got my A/C repaired at Crafton while visiting Beavercreek based on recommendations of friends in the area, and I certainly understand their high praise. Despite several issues in the part getting delayed that were out of Crafton's control, Josh and Sara went out of their way to get the part and get it installed fast enough for me to drive back home on time. I highly recommend Crafton!
Great shop with great people. They got me in later at night and took car of a problem even though I was from further away. They did a great job with my car and got me back on the road promptly. Super happy with this place.
I am very pleased with the fast and friendly service by Josh with a fair price to fix air condition in my Saab 9-3.
Feels so relive form hot climate, Air condition is giving the nice and cold air.
Josh and Sara are wonderful, they are very caring people
I highly recommend taking your vehicle to this shop for repairs. I was very stressed searching for an affordable price to get a clutch job done, and a place that would do a good job. Josh and Sarah both were very friendly, knowledgeable, and most importantly to me; HONEST. You can tell Josh truly has a passion for helping people and fixing cars. Him and his shop is what this community/area needs. He was honest and upfront over the phone. He and Sarah communicated their progress on my car throughout the whole job. If your car needs any kind of repair; GIVE THIS SHOP A CALL. Moving forward I will definitely be a lifetime customer. Thank you guys for the great work!